Shipping & Return Policy
At Comiso Coffee, our commitment is to expedite order processing and shipment. Through strong partnerships with our suppliers, we've transitioned to a model where most items are shipped directly from the manufacturers, significantly enhancing our processing speed. This streamlined approach enables us to concentrate on continually expanding our product catalog.
Orders are processed Monday to Friday, with a typical processing time of 24 - 48 hours (often sooner). While our manufacturers do not operate during weekends or holidays, orders placed before 12 pm MST (Monday - Friday) usually ship the same day.
Delivery is facilitated through UPS or FedEx, with a standard delivery window of 2 - 5 business days after shipment. Note that a signature is required for most items upon delivery, a precautionary measure for loss prevention.
For larger commercial-grade items shipped via freight carrier, transit times may vary but typically range within 7 days post-shipment.
In terms of returns, we appreciate your order and understand that circumstances may arise where returns are necessary. Products eligible for return must be in their original, unused condition and packaging. To initiate a return, please email us at Info@ComisoCoffee.com, and you will receive a return authorization number (RA#). Kindly note that returns are subject to a 15%-30% restocking fee, and customers are responsible for return shipping costs.
Defective items should be reported within 5 days of delivery, while damage claims must be made within 5 days of receipt, with the equipment unused and kept in its original packaging. Return shipping is advised to be trackable or insured, as neither Comiso Coffee nor our manufacturers guarantee receipt of returned items.
Upon receipt and inspection of your return, you'll be notified of its acceptance or denial. Accepted returns undergo prompt refund processing, minus any applicable restocking fees, damage charges, and shipping fees. Please be aware that the time frame for the refund to reflect in your account typically takes 3 - 5 business days after processing.
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