I was concerned upon receipt of the Lelit Elizabeth as the inner box (not the outer box) showed water damage and in fact was still wet. There was some minor moisture within the machine's drip dray, but otherwise the machine looked unharmed. I have been using the machine for exactly one week as of this writing, and I'm happy to say that not only was it apparently undamaged, but it's fantastic for espresso and steaming. Immediately upped my latte art (here coming from a Crossland CC-1). Very satisfied and would highly recommend this machine.